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Pesquisa, apresentada no X Consad, vai ao encontro da iniciativa do governo de implantar a Plataforma de Cidadania Digital, que ampliará a oferta de serviços públicos digitais

Experiências nacionais e internacionais sobre simplificação, eficiência, transparência e digitalização de serviços públicos foram apresentadas nesta quinta-feira (6) no X Congresso Consad de Gestão Pública. Com o tema “Quanto custam os trâmites públicos para a sociedade?”, o primeiro painel do dia mostrou resultados de estudos, tendências e estratégias que estão sendo adotadas para modernizar serviços prestados aos cidadãos.

Estudos internacionais – realizados no Canadá, Reino Unido, Noruega e Austrália – demonstram que um atendimento presencial custa em média US$ 14. Quando o mesmo serviço é prestado de forma online, o custo baixa para US$ 0,39, o que representa uma economia de 97% aos cofres públicos. “Estamos diante de um oceano de possibilidades para redução de custos administrativos”, frisou Carlos Santiso, chefe de divisão de Inovação para o Serviço ao Cidadão do Banco Interamericano de Desenvolvimento (BID).

Além da perspectiva de redução de gastos, pesquisa realizada pelo Comitê Gestor da Internet no Brasil (Cetic) aponta que a demanda por digitalização no país é crescente. De acordo com o estudo, já existem mais de 100 milhões de brasileiros que utilizam a internet e a principal via de conexão é por meio de celular. “A tendência é que o processo de digitalização em dispositivos móveis se acelere. Os serviços precisam estar na palma da mão do cidadão”, explicou Gleisson Rubin, secretário de Gestão do Ministério do Planejamento, Desenvolvimento e Gestão (MP).

No Governo Federal, dados parciais de levantamento do Ministério do Planejamento apontam que 32% dos serviços são totalmente digitalizados, 39% parcialmente e 29% não estão disponíveis para acesso online (em nenhuma das etapas). Gleisson Rubin explicou que, para ampliar a oferta de serviços à sociedade, está em fase de implantação a Plataforma de Cidadania Digital, composta por cinco componentes:

Plataforma de Cidadania Digital (em implantação)

Componentes (partes da iniciativa)

 

1. Portal de Serviços

Canal único de oferta de serviços digitais: www.servicos.gov.br

2. Autenticação Digital

Entrada unificada para o cidadão (acesso a todos os serviços disponíveis com apenas um login e senha)

3. Peticionamento eletrônico e Protocolo Integrado

Integração de bases de dados, solicitação e acompanhamento eletrônico de serviços públicos no Portal de Serviços

4. Avaliação de serviços

Ferramenta para medir a satisfação do cidadão em relação aos serviços prestados

5. Painel de monitoramento

Ferramenta gerencial para acompanhamento do desempenho dos serviços disponíveis no Portal de Serviços

Fonte: http://www.planejamento.gov.br/noticias/economia-com-implantacao-de-servicos-digitais-pode-gerar-economia-de-97-aos-cofres-publicos 

01:29 PM, 10 Jul 2017 por Central de Serviços e Suporte do SISP - C3S Link Permanente

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